According to the FCC, ‘“Cramming” is the practice of placing unauthorized, misleading, or deceptive charges on your telephone bill. Crammers rely on confusing telephone bills in an attempt to trick consumers into paying for services they did not authorize or receive, or that cost more than the consumer was led to believe.’ While bills for both business and personal phones can be crammed, business phone bills are often so long and complex that business owners don’t take the time to throughly check their bill line-by-line — just what the crammers are counting on — and unauthorized charges slip by you.

The Federal Communications Commission has detailed information to help you identify these bogus charges, protect yourself and save money, and what to do if you have been crammed.

Unauthorized, Misleading, or Deceptive Charges Placed on Your Telephone Bill – “Cramming”