Every business needs to grow and prosper even in changing environments.This interactive workshop goes beyond customer service to help you focus on understanding customer loyalty, building business and personality skills, building telephone skills, master lost customer recovery skills practice active listening, building a quality assurance program and much more!”  Presented by Redwood Empire SBDC Instructor John DeGaetano.

November 4, 2008 • 1:00-4:00pm
Redwood Empire SBDC, 606 Healdsburg Avenue, Santa Rosa

Information & Reservations or call  1-707-524-1776