In this lively and interactive workshop, you will define what customer service means to you and assess how your business is currently doing on the 5 key dimensions of quality service that customers want to experience most. Using those 5 key qualities you will devise simple, powerful and customized strategies you can implement immediately to not just meet your customer’s expectations but to exceed them!” Presented by Redwood Empire SBDC Instructor Karin Iwata.

November 13, 2008 • 1:00 – 5:00 pm
Redwood Empire SBDC, 606 Healdsburg Avenue, Santa Rosa, CA 95401

Information & Reservations or call 1-707-524-1776