The Small Business Development Center at SRJC presents this workshop that will get your managers and employees doing the little things that can make all the difference in business. Put these simple yet powerful concepts to use and you will see impressive improvements in service, customer loyalty and profits.

Let’s face it: customers who have a negative experience with your company can produce devastating ripple effects, and in this economy can quickly drag your business down. But, if you creatively apply a constant flow of small, customer-centered innovations, you will see consistent and persistent strengthening of your customer base.

During this interactive session, you learn the “50 Secrets” and leave with a ready-to-implement Customer Service Plan for your business!

June 16, 2009 • 6:00 – 9:00pm
SBDC, 421 Tenth Street, Santa Rosa

Information and Reservations or call 1-888-346-SBDC