Checking your requests / renewing by phone
To call our Telecirc phone number to find out if your requests are in, or to renew items, dial:
Checking your requests / renewing online
To check your requests or renew items using our website, click the My Account tab near the top of the home page. Log in with your library card number and your four-digit PIN. The following three options will appear:
Items Out - See and renew currently checked out items
Once an item is ready to be picked up, it will be held for you for ten days.
Click on Holds & Requests to see details of your requests. Connect to the catalog and try it now
Click the My Account tab. Log in (unless you are already logged in). Click on Holds & Requests, click the box next to any of the unfilled hold requests, and then click the Cancel Request button at the bottom.
You can only cancel an unfilled request. Once the request has been filled (it is waiting for you ready to be picked up) you cannot cancel it.
Click the My Account tab and log in, as above (unless you are already logged in).
Click on Items Out to see the list of items you currently have checked out. Click in the box to the left of each item you want to renew, or click in the box to the top left of the entire list if you want to renew all the items. Then click the Renew button.
You may renew materials twice. After the end of the second renewal period, the item must be returned to the library.
Troubleshooting / Questions
Why can't I renew an item?
To pay library fines, go to the circulation desk at your library.
I renewed this item twice, but it's still due in only three weeks.
Why can't I place a request on an item?
Reference books and "walk-in" copies of other books are exempt from being requested. A few copies of each new fiction and non-fiction book may be assigned as walk-in copies, so that some new and bestselling books will almost always be available when you visit the library, no matter how long the request queue is for the newest titles. If you want one of these books and it is checked in at a library branch, the best way to get it is to go to the library right away. Details of our policy on Requests and Holds
Why can't I log into my account at all?
Please go to the circulation desk at your library to have your card renewed or your PIN number updated. You can also request a change of PIN using this account update request form.
Library cards expire every two years. Details of our policy on Library Cards and Accounts