Troubleshooting ProQuest Newspaper Articles
1. Cookies must be turned ON
Check your web browser (Internet Explorer, Safari, Firefox, etc.) to make sure the Cookie setting is turned to On, Enable, or Allow. You must allow cookies or else the system will not be able to tell you have logged on.
2. Turn off any "security" or "speed" options
Security software such as Norton Internet Security, and security updates to your web browser or other Internet software, may be blocking Cookies even if your web browser settings seem okay. You can try turning off any new options to see if that fixes the problem. If you need help changing the settings on your security software, please see the ProQuest tech support pages or contact the technical support for the software.
Turn off any "speed up" features in your Internet service and your web browser. These store web pages in a local "cache" to speed up your Internet browsing. Unfortunately, this means once you get an error connecting to ProQuest Newspaper Articles, your web browser will just show you the error again every time, instead of going to the real ProQuest website. Check your Tools or Preferences to make sure pages will be updated "automatically" or "every time."
If you use AOL, make sure TopSpeed is turned off before trying to connect to ProQuest Newspaper Articles:
If that doesn't work, we suggest trying this:
3. Verify your library card hasn't expired
If your library card has expired, you will not be able to reach ProQuest Newspaper Articles. Please call your library to find out if your card has expired. If it has, you will need to go to the circulation desk at the library to renew your card.
4. Note which error message you are getting
If you still can't get into the Newspaper Articles after trying these steps, you can report the problem to us, but there are only some types of problems that we can fix.
4. Check the technical support page from ProQuest
The ProQuest company provides answers to frequent questions and problems with Newspaper Articles on their website:
5. Go to your local branch of the library
If you can't get to Newspaper Articles from home, use it from the library. All branches of the Sonoma County Library have access to ProQuest Newspaper Articles from the public computers.
Branch hours and locations are listed on each library's page. See the list of library branches.